UK: Please follow the steps below to return any unused products. The cost of the return label (£3.50) will be deducted from your refund:
1. Please use the following link to start your return: https://www.joloves.com/apps/returns
2. You will receive an email with tracking information and a copy of the label for your records.
3. Affix the Return Label: Pack your items securely and tape the package closed, with your printable return details inside. Attach the return label, ensuring you remove or cover the original shipping label. Your package is now ready to be dropped off at a post office or parcel shop.
Americas: Please package your order up, and ensure your order number is included inside the parcel. Then, ship to the below address:
Jo Loves, 28 Park Way, Upper Saddle River, New Jersey, 07458, USA
Europe & Asia: Please contact our customer service team (advice@joloves.com), and we will be happy to advise.
If you received any complimentary items with your order, these will need to be returned as well. Please also note, we cannot refund any used products.