I haven’t received my birthday reward, what do I do? 30 January 2025 12:58 Updated Please contact Customer Service here if you have not received your birthday email or have a query about your code. Related articles How do I redeem my birthday reward? How long do I have to redeem my Red Dots? Scent Artist Club - Terms & Conditions How do I know if I have an exclusive Gift from Jo? Will my order come gift wrapped?